Refund policy

Return & Refund Policy

At Tent Society, all of our products are custom-made to order. Because each item is produced specifically for you, we are unable to accept returns or exchanges due to buyer's remorse, incorrect size selection, or change of mind.

DAMAGED OR DEFECTIVE ITEMS

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrectly printed, please contact us within 30 days of delivery via our contact page with your order number, a clear photo of the issue, and a brief description. We will issue a replacement or full refund at no cost to you. You do not need to return the item.

WRONG ITEM RECEIVED

If you received the wrong item (wrong design, color, or size), please reach out via our contact page within 30 days of delivery. We will send you the correct item or issue a full refund.

LOST OR UNDELIVERED PACKAGES

If your order has not arrived within the expected timeframe, please contact us via our contact page. If a package is confirmed lost in transit, we will reship your order or issue a full refund.

SIZING ISSUES

We encourage you to review the size chart on each product page carefully before ordering. If you have questions about sizing, please reach out via our contact page before placing your order.

ORDER CANCELLATIONS

Orders can be cancelled within 24 hours of placement, before production begins. Please contact us immediately via our contact page if you need to cancel.

CONTACT US

For any questions, please visit our Contact Us page. We aim to respond within 1-2 business days.